Frequently Asked Questions
Knowledge Hub
Find answers to common questions about project coordination, specialist delivery, furniture installation, artwork hanging and working with Ursa Major.
Working With Ursa Major
Whether you're an interior designer, gallery, commercial client or homeowner, these are some of the questions we are most often asked before a project begins.
-
Ursa Major supports design-led projects across London, the Cotswolds, South Wales and the South West.
Being based in the Wye Valley isn't simply where we're located—it's part of how we work. Situated at the natural meeting point between London, the Cotswolds, South Wales, the Midlands and the South West, we're able to connect projects across these regions efficiently, combining local knowledge, competitively priced storage and project support for city apartments, country homes, galleries and commercial spaces with equal familiarity.
We're based in the Wye Valley, giving us excellent access to London, the Cotswolds, South Wales and the South West via the M4 and M5 corridors.
-
We're based in the Wye Valley, giving us excellent access to London, the Cotswolds, South Wales and the South West via the M4 and M5 corridors.Item description
-
Absolutely. Whether you need help hanging a single piece of artwork or support coordinating a larger interior project, our services can be used individually or combined to suit your requirements.
Many clients start with one service and return to us as their projects develop, while others ask us to support multiple stages from receiving deliveries through to final installation.
-
We work with interior designers, galleries, art consultants, commercial clients and private homeowners on projects where presentation, care and attention to detail matter.
Some clients involve us for a single installation, while others rely on us throughout an entire project. Whatever the scale, we provide the same careful planning, practical support and attention to detail.
-
We support a wide range of design-led projects, from hanging artwork in private homes to coordinating deliveries, installations and final handovers for larger residential and commercial interiors.
Typical projects include luxury homes, gallery installations, hospitality spaces, offices, show homes and multi-supplier interior design projects.
-
Yes.
We regularly work alongside interior designers, architects, contractors and project managers, integrating with existing project teams to help installations run smoothly.
Clear communication and practical coordination allow us to fit around other trades while helping projects stay organised from start to finish.
-
The easiest way is to contact us with a brief description of your project, together with any photographs, drawings or measurements that may be helpful.
Once we understand your requirements, we'll recommend the most appropriate services and provide a clear quotation tailored to your project.
Project Coordination
Answers to common questions about coordinating deliveries, receiving selected items and supporting design-led projects from first delivery to final installation.
-
Yes.
Many interior projects involve furniture, lighting, artwork and accessories arriving from different suppliers at different times. We help bring these deliveries together, planning them around your project schedule so everything is in the right place, at the right time and ready for the next stage.
-
Yes.
We can receive selected deliveries on your behalf and store them securely until your project is ready. This helps avoid unnecessary site deliveries, keeps projects organised and provides flexibility when schedules change.
-
Absolutely.
Our services are designed to work individually or together. Some clients ask us to coordinate deliveries, while others combine project coordination with storage, specialist delivery, installation or picture hanging. We'll tailor our support to suit your project.
-
Yes.
We regularly work alongside interior designers, contractors and project managers as part of a wider project team. Our role is to provide practical, hands-on support that helps projects run smoothly from delivery through to completion.
-
Changes are a normal part of many interior projects. We can adapt delivery, storage and installation plans wherever practicable, helping minimise disruption and keep your project moving. We'll always discuss any significant changes before proceeding, particularly where they may affect timings, additional work or the agreed scope of the project.
-
Design-led projects often involve multiple suppliers, deliveries arriving over several weeks and different trades working to changing schedules. Having one trusted point of contact for the practical logistics helps simplify communication, reduce pressure and keep the project moving smoothly.
-
Yes.
With notice we can arrange to receive selected deliveries on behalf of interior designers, galleries, commercial clients and private homeowners. Deliveries can be stored securely until your project is ready, helping reduce site congestion and providing greater flexibility when schedules change.
-
Yes.
We offer secure, accessible storage for furniture, artwork and interior furnishings as part of the projects we support. Whether you're waiting for a renovation to finish, coordinating deliveries from multiple suppliers or preparing for a phased installation, we can help bridge the gap between delivery and completion.
-
Our storage operates as an Accessible Archive for clients who need to recall furniture, artwork or interior pieces without keeping everything on site, taking time out of their schedules to collect items themselves or arranging separate couriers.
We combine secure storage with regular routes between our Wye Valley base and London, allowing you to call items back whenever you need them for client approvals, photoshoots, exhibitions, property staging or installation projects. We'll retrieve the items from storage and deliver them directly to your chosen location.
It's designed for galleries, interior designers and commercial clients who want the flexibility of accessible storage, combined with reliable deliveries, without the cost or space requirements of keeping everything in London.
-
We carry out a visual arrival check and let you know if we notice any obvious issues during handling or unpacking. We're not an independent condition reporting service, but we'll always communicate anything that may require your attention before onward delivery or installation.
-
Yes.
Where appropriate, we can receive deliveries from multiple suppliers before arranging a coordinated delivery or installation. Bringing deliveries together can reduce unnecessary site visits and make installation days more efficient.
-
Absolutely.
Many clients choose to have furniture, artwork and interior furnishings delivered as part of a carefully planned installation once decorating, flooring or other works have been completed. We'll work with you to agree the timing that best suits your project.
-
Our storage is designed for the furniture, artwork and interior furnishings that form part of the projects we support. If you have particularly large, unusual or specialist items, just get in touch—we'll be happy to discuss your requirements and advise whether we're the right fit.
Accessible Archive & Project Storage
Answers to common questions about receiving selected deliveries, secure storage and supporting design-led projects from first delivery through to installation.
Specialist Delivery
Answers to common questions about collecting, transporting and delivering furniture, artwork and interior furnishings as part of carefully planned interior projects.
-
Yes.
Our specialist delivery service provides the level of care commonly associated with white glove delivery, including careful handling, room-of-choice delivery, unpacking and positioning. Unlike a standard courier service, our deliveries are often planned around a wider interior project and can be combined with assembly, installation or picture hanging.
-
Yes.
We regularly collect furniture, artwork and interior furnishings directly from manufacturers, retailers, galleries and suppliers. Collecting items on your behalf helps simplify project logistics and ensures continuity from collection through to delivery, storage or installation.
-
Yes.
Where required, we unpack furniture, position it within the room and remove protective packaging, helping prepare the space for the next stage of your project. Many clients combine this service with assembly or installation.
-
Absolutely.
Many of our projects combine specialist delivery with furniture assembly, picture hanging or artwork installation. Planning these services together helps reduce disruption and creates a smoother transition from delivery to a finished interior.
-
Yes.
We regularly work in properties with narrow staircases, restricted access, upper floors and other logistical challenges. We'll discuss any access considerations in advance so we can plan the safest and most practical approach for your delivery.
-
Yes.
Where appropriate, we remove the protective packaging that accompanies items we've delivered or installed, leaving your space clean and ready to use.
We can usually take away the standard packaging generated during delivery and installation. If a project involves unusually large quantities or specialist materials that require dedicated disposal facilities, we'll advise you of the available options and any additional costs before the work begins.
-
A standard courier service focuses on transporting items from one location to another. Our specialist delivery service is designed around your wider project.
We handle items with care, plan deliveries around your schedule and, where required, continue through to assembly, installation or picture hanging—providing continuity from collection through to the finished space.
Installation & Assembly
Answers to common questions about furniture assembly, interior installation and the finishing touches that help bring carefully designed spaces together.
-
Yes.
We regularly assemble designer furniture from a wide range of manufacturers, ensuring every piece is assembled, positioned and ready for use. Whether it's a single item or part of a wider interior project, we work with the same attention to detail throughout.
-
Yes.
Many interior projects involve furniture arriving from several suppliers. Once all items are available, we can assemble and position everything during a single planned installation, helping reduce repeat visits and create a more seamless transition to a finished space.
-
Absolutely.
Final layouts often evolve once furniture is in place. We're happy to reposition furniture and make adjustments during installation, helping ensure the finished space reflects the original design intent.
-
Yes.
We regularly work alongside interior designers, decorators, contractors and other trades as part of wider project teams. Clear communication, practical coordination and respect for each trade's work help projects progress smoothly.
-
Yes.
Whether it's a private home, commercial interior or show home, we help complete the final stages of a project so spaces are presented ready for occupation, photography or client handover.
-
Every project is different, so we'll tailor our support to suit your requirements and the stage your project has reached.
Our installation service can include:
Furniture assembly and positioning
Picture hanging and mirror installation
Shelving installation
TV wall mounting
Final furniture positioning and adjustments
Other finishing touches that help complete the space
Picture Hanging & Art Installation
Answers to common questions about hanging artwork, mirrors, televisions and decorative pieces, from single installations to larger residential and commercial projects.
-
Yes.
We're happy to advise on the positioning of artwork, mirrors and wall-mounted pieces to achieve the right balance within a room. Drawing on years of installation experience, we consider proportions, sightlines, lighting and the surrounding furniture to help every piece feel at home in the space.
Artwork is precisely measured and installed using professional laser levels to achieve an accurate and consistent finish.
-
Yes.
We regularly install large-format artwork, oversized mirrors and other substantial wall-mounted pieces. Every installation is assessed individually to ensure the correct fixings, wall construction and installation method are used, providing a safe and secure result.
Where projects require specialist lifting equipment or access solutions, we work with a trusted network of partners to arrange everything from access platforms and lifting equipment to temporary removal and reinstatement works where needed.
-
Yes.
We carry a wide range of professional fixings suitable for different wall types and installation requirements. Where specialist fixings are needed, we'll advise you in advance to ensure every installation is completed safely and appropriately.
-
Absolutely.
Whether you're hanging a single statement piece or installing artwork throughout an entire property, we can carefully plan and complete multiple installations during one visit. This is particularly popular with interior designers, galleries and homeowners furnishing a new property.
-
Yes.
We regularly work in stairwells, properties with high ceilings, period buildings and other spaces where access requires additional planning.
When required, we can arrange specialist access equipment through our trusted network of partners, allowing us to complete installations safely while protecting the surrounding property.
-
Yes.
Alongside picture hanging and artwork installation, we also install mirrors, shelving, televisions and other decorative wall-mounted pieces. Many clients combine these services as part of a wider installation project, helping create a finished space that's ready to enjoy.
-
Yes.
Many of our clients rely on us as a trusted extension of their team. We work alongside interior designers, galleries, project managers and contractors, providing practical support that reflects the standards of your business and helps projects run smoothly from delivery through to completion.
-
Yes.
We understand that every delivery or installation reflects your reputation as much as our own. We work professionally, discreetly and with genuine care, helping create a seamless experience for your clients from collection through to final installation.
-
Absolutely.
Many design-led projects involve furniture, artwork and accessories arriving from different suppliers. We can help bring deliveries together, combining receiving, storage, specialist delivery and installation to support a smooth and well-planned project.
-
Yes.
We regularly support galleries, furniture retailers and design professionals with post-sale delivery, installation and final placement. Our professional on-site presence helps ensure the final stage of the project reflects the care and quality invested throughout, leaving your client with a positive lasting impression.
-
Yes.
Alongside residential and commercial interiors, we also support gallery and showroom presentations and other display projects where positioning, visual impact, and attention to detail are essential.
-
Our clients choose us because we understand that we're representing their business as much as our own. We take pride in every project, communicate clearly, work discreetly and understand the level of care and professionalism expected in high-end homes, galleries and commercial spaces.
By combining practical expertise with a thoughtful, client-focused approach, we help our clients deliver the standard of service their own reputation depends on.
Galleries, Interior Designers & Trade Clients
Answers to common questions from interior designers, galleries, art consultants and other trade clients about working with Ursa Major on design-led projects.
Professional Standards & Insurance
Answers to common questions about insurance, accreditations and the professional standards we maintain while supporting design-led projects.
-
Yes.
Ursa Major carries appropriate insurance for the specialist delivery, positioning and installation services we provide. If your project has specific insurance, site or compliance requirements, we're happy to discuss them before work begins to ensure we're operating within the scope of the agreed works.
-
Yes.
Ursa Major is proud to be Move Assured Accredited, demonstrating our commitment to professionalism, customer care and recognised industry standards. This accreditation provides additional reassurance that we work to established best practices.
-
Yes.
Ursa Major is a member of the Federation of Small Businesses (FSB), reflecting our commitment to running a professional, reliable and trusted business.
-
Every item is handled with care and appropriate protection throughout collection, transportation and installation. We plan each project individually, selecting the most suitable handling methods for the type of furniture, artwork or interior furnishings involved.
-
Careful planning helps minimise unexpected issues, but we understand that projects can change. If challenges arise, we communicate clearly, work collaboratively with everyone involved and find practical solutions that help keep your project moving forward.
-
Our clients choose us because we combine practical experience with good judgement, clear communication and attention to detail. We understand that we're often working in someone's home, workplace or gallery, and that we're representing our client's reputation as much as our own.
Whether supporting a single installation or a complex multi-supplier project, we approach every job with professionalism, discretion and genuine pride in the finished result.
Planning Your Project
Answers to common questions about preparing for delivery, installation and the practical details that help projects run smoothly from start to finish.
-
The earlier we're involved, the more we can help. Every project starts with a conversation about access, timings, deliveries and any practical considerations, allowing us to plan the most appropriate approach for your project. Where appropriate, we can advise on access, discuss receiving and storage, and schedule delivery and positioning at the right stage. Taking the time to plan these details in advance helps minimise delays, avoid unnecessary return visits and ensures everyone involved knows what needs to be in place before we arrive.
-
Yes.
We regularly work alongside decorators, contractors, electricians and other trades as part of live projects. Good communication and practical coordination help minimise disruption and ensure work takes place at the most appropriate stage of the project.
-
Project schedules don't always go exactly to plan, and we're used to adapting where possible. If your project is delayed, we'll work with you to rearrange delivery, storage or installation dates wherever we can, helping your project move forward when the time is right.
-
We'll discuss access requirements and any practical details before the day of your appointment. Simple preparation—such as ensuring clear access to the working area and letting us know about any site restrictions—helps everything run as smoothly and efficiently as possible.
-
Yes.
Every project is different, and many involve practical challenges. Finding straightforward solutions to complex situations is a part of what we do.
Whether your project involves narrow staircases, upper floors, listed buildings or other access challenges, we'll assess the situation in advance and recommend the safest and most practical approach.
Where specialist access equipment or additional works are required, we can draw on our trusted network of partners to help plan the most appropriate solution.
-
We'll ensure everything is positioned as agreed, remove packaging where appropriate and leave the space clean and ready to enjoy. Many clients continue to work with us on future installations, new artwork or additional interior projects as their spaces evolve.
-
If your project presents an unusual access challenge, requires a combination of services or doesn't fit neatly into one category, we'd be happy to discuss it. Much of our work involves finding practical solutions to unique projects.
-
Yes.
We regularly work in lived-in homes as well as newly completed properties. We aim to minimise disruption, protect surrounding finishes and leave spaces clean and ready to enjoy.
Looking for our Terms & Conditions?
Our Knowledge Hub answers the questions we are asked most often, but if you're looking for the legal details covering quotations, insurance, storage, cancellations and liability, you can read our full Terms & Conditions.